What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

What are Atelier Ethos candles made from?

Our candles are crafted from 100% natural soy wax, with unbleached organic cotton wicks. They are entirely free from paraffin, synthetics, additives, pesticides, and GMOs – pure, natural, and uncompromising.

Are your candles vegan and cruelty-free?

Yes. Every Atelier Ethos candle is vegan, cruelty-free, and never tested on animals. From the wax we pour to the packaging we use, every element reflects our ethical and sustainable values.

Do soy wax candles burn cleaner than paraffin?

Absolutely. Soy wax is a natural, biodegradable alternative to paraffin. It burns cooler and slower, producing less soot and toxins, making it a healthier choice for both you and the planet.

Why does my soy wax candle have a frosted appearance?

A frosted layer is a natural characteristic of pure soy wax – a sign of its authenticity. If desired, simply buff gently with your fingertip or a soft cloth to restore a smooth finish.

How should I burn my sculptural candle?

We recommend placing your candle on a small heat-resistant dish, as sculptural soy candles tend to drip. Always keep candles away from drafts, furniture, and flammable surfaces, and never leave them unattended.

Can your decorative candles be used for display only?

Our busts and sculptural designs are as beautiful to display as they are to burn. However, candles with dried flowers, such as lavender or Damascus rose, are for decorative purposes only and should not be lit.

How long do Atelier Ethos candles burn for?

Burn time varies depending on the size and shape of each design, but our candles are crafted to burn slowly and cleanly, ensuring a long-lasting experience.

How do I care for my candle to make it last longer?

Trim the wick to 5mm before each burn, allow the wax to melt evenly across the surface, and extinguish gently to preserve the sculptural form.

Are Atelier Ethos candles eco-friendly?

Yes – sustainability is our ethos. Our candles are handmade in small batches from renewable soybeans, biodegradable wax, and organic wicks. Every element is designed with environmental responsibility in mind.

Is your packaging plastic-free?

Entirely. We use recycled boxes, unbleached tissue, paper tape, and biodegradable protective materials – no plastic, ever.

Do you make your candles in small batches?

Yes. Each candle is poured by hand in our London studio in intentionally limited quantities to reduce waste and overproduction.

What makes soy wax a sustainable choice?

Soy wax is derived from renewable soybeans, making it biodegradable, clean-burning, and kinder to the environment than paraffin or synthetic alternatives.

Do you offer gift cards?

Yes – our gift cards are the perfect gesture of refined taste, offering the freedom to explore Atelier Ethos’ sculptural candles and artisanal creations.

Can I include a gift note with my order?

Of course. Each order can be accompanied by a handwritten note – simply add your message at checkout.

Do you ship internationally?

Yes, we ship worldwide. Delivery times and costs vary depending on your location and will be calculated at checkout.

What should I do if my candle arrives damaged?

In the rare event your candle arrives damaged, please contact us within 7 days with photographs, and we will be delighted to assist with a replacement or refund.